FAQ

1.Q:I live outside Germany, can I still order from your store?
A: Yes, we accept international orders all over the world.
2.Q: How much for shipping?
A: Shipping costs depend on the weight of what you order.But you do not need to pay.Because
we prodive Free Shipping all the orders.
3.Q: Is it safe to pay by credit card over the internet?
A: We use the most advanced technology available to ensure that your data is protected.
Our site is completely secure and you should have no concerns with safety.
4.Q: Will I have to pay import taxes?
A: No.Every orders are Not Sales Tax!
5.Q: Do you have everything I am ordering in stock?
A:Yes.When we are sold out of an item, we immediately sell out the item on the page.
In some cases of high order volume, an item may sellout before we have time to update
the page.We will refund your card for any items not available.
6.Q: All shoes are 100% authentic?
A: Yes,our shoes are authentic and 100% original package.We get shoes directly from factory without tax,so they are cheap.
7.Q: My order is a gift for someone, can I send it to another address other than my own?
A: Yes,just enter a different shipping address during the checkout process.
8.Q: Why should I buy on the Internet?
A: Shopping at our website saves you time and money. In minutes,you can look, shop, and complete your purchase without ever leaving your computer.
9.Q: Where do I return my shoes?
A: Please ask an request feedback now on our website,our customer service staffs will reply soonest into your email including return information.
10.Q: I never received my order, what should I do?
A: In rare cases, packages can get lost in the mail. Never fear, if your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.